Refund policy
Returns
At Lumira, we are confident in the effectiveness of our product.
That’s why we offer a 45-day satisfaction guarantee from the date you receive your order.
Eligibility Conditions
To be eligible for a refund, the following conditions must be met:
- The product must have been used in accordance with the provided instructions
- A reasonable trial period must have been respected (minimum recommended: 14 days)
- The customer must have contacted our support team for guidance and usage recommendations
- The product must not be damaged or misused
Usage & Sensations
Our devices use massage, heat, and suction technologies.
👉 It is normal to experience certain sensations, especially during initial use, such as:
- sensitivity
- warmth
- suction effect
These effects vary from person to person depending on skin sensitivity and the type of cellulite.
👉 For optimal results, we recommend:
- starting at a low intensity
- increasing gradually
- using a suitable massage oil
- following the recommended usage duration
Non-Refundable Situations
The following situations are not automatically eligible for a refund:
- Discomfort or sensitivity caused by starting at high intensity
- Improper use or failure to follow instructions
- Unrealistic expectations or insufficient usage
Our Commitment
Before any refund request, our team is committed to:
- assisting you with proper product use
- providing personalized adjustments
- helping optimize your experience and results
Return Request
To request a return, please contact our customer support at:
📧 contact@lumirabeauty.net
Please include:
- your order number
- your proof of purchase
- the reason for the return
- photos of the device
Return requests are typically processed within 5–10 business days.
If your request is approved, we will provide return instructions.
⚠️ Please do not return any product without prior authorization.
Return Shipping Costs
Unless stated otherwise:
- Return shipping costs are the responsibility of the customer
- Original shipping fees (if applicable) are non-refundable
If the product received is defective or incorrect, Lumira will cover the return shipping costs.
Return Inspection
Once the product is received, our team will inspect it to ensure it meets the return conditions.
You will be notified by email of the approval or rejection of your refund.
Refunds
If your refund is approved:
- The refund will be issued to the original payment method
- Processing may take 5–10 business days depending on your financial institution
Lumira reserves the right to refuse a refund if the returned product does not meet the return conditions.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Final sale items
- Intentionally damaged products
- Products showing signs of misuse
- Massage oils
Lost or Damaged Packages
If your package arrives damaged or is not received, please contact us within 7 days of the expected delivery date so we can open an investigation with the carrier.
Contact
For any questions regarding this Refund Policy, please contact us at:
📧 contact@beautylumira.net