Terms of service
Last updated: January 1, 2026
These Terms of Use govern your access to and use of the website mylumira.net (the “Site”) operated by Lumira (“we”, “our”, “us”).
By accessing the Site or making a purchase, you agree to be bound by these Terms of Use.
If you do not agree to all of these terms, you may not access the Site or use its services.
1. General Conditions
By using this Site, you declare that you are of legal age of majority in your province or state of residence, or that you have obtained consent from a parent or guardian.
You agree not to use our products for any illegal or unauthorized purposes and to comply with all applicable laws when using the Site.
Any violation of these terms may result in the immediate termination of your access to our services.
2. Accuracy of Information
We strive to provide accurate and up-to-date information on our Site. However, we do not guarantee that:
- the information is complete
- the descriptions are entirely free of errors
- the prices are always accurate
We reserve the right to correct any errors or inaccuracies and to modify the information on the Site at any time without prior notice.
3. Products and Services
Certain products may be available exclusively online through our Site.
We reserve the right to:
- limit the quantities of products available
- modify or discontinue the sale of a product at any time
- refuse an order at our sole discretion
We do not guarantee that the quality of products or services will perfectly meet your expectations.
4. Orders and Billing
We reserve the right to refuse or cancel any order that we consider suspicious or fraudulent.
We may limit or cancel quantities purchased per:
- person
- household
- order
In the event that an order is modified or canceled, we may attempt to notify you via the email address or phone number provided at the time of purchase.
You agree to provide complete and accurate purchase information for all orders placed on our Site.
5. Pricing
All prices displayed on the Site may be changed without prior notice.
We reserve the right to modify or discontinue a product or service at any time.
We shall not be liable to you or any third party for any price modification or discontinuation of a product.
6. Shipping
Delivery times provided on the Site are estimates only.
Lumira cannot be held responsible for delays caused by:
- carriers
- customs
- events beyond our control
The risk of loss and ownership of products are transferred to the customer at the time of delivery to the carrier, unless otherwise provided by applicable law.
7. Returns and Refunds
Returns and refunds are governed by our Refund Policy, available on our Site.
We invite you to consult this policy to understand the applicable conditions.
8. Intellectual Property
All content on this Site, including:
- texts
- images
- logos
- graphics
- design
- videos
- marketing content
is the property of Lumira or its partners and is protected by intellectual property laws.
Any reproduction, distribution, or use without written authorization is strictly prohibited.
9. Prohibited Use
You are prohibited from using the Site or its content:
- for illegal purposes
- to violate any laws or regulations
- to transmit viruses or malicious code
- to collect personal information of others
- to interfere with the security of the Site
We reserve the right to terminate your use of the Site in case of violation of these terms.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Lumira shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of or inability to use the Site or its products.
This includes in particular:
- loss of profits
- loss of data
- business interruption
11. Indemnification
You agree to indemnify and hold harmless Lumira, its officers, employees, and partners from any claims, demands, or damages resulting from:
- your violation of these terms
- your use of the Site
- your violation of applicable laws
12. Changes to Terms
We reserve the right to update or modify these Terms of Use at any time.
It is your responsibility to review this page periodically.
Your continued use of the Site after any changes constitutes your acceptance of the new terms.
13. Governing Law
These Terms of Use are governed by and interpreted in accordance with the laws of Canada and the province of Quebec, without regard to conflict of law principles.
14. Contact
For any questions regarding these Terms of Use, you may contact us: